§ F1.108.

CUSTOMER SERVICE PLANS

The Controller shall assess the progress of City departments’ compliance with Charter Section 16.120 and any implementing ordinances requiring City departments to prepare effective customer service plans. The Controller shall make recommendations to departments to improve the effectiveness of such plans. The Controller shall report to the Board of Supervisors and Mayor the failure of any department to comply substantially with the Controller’s recommendations regarding customer service plans.

History

(Added November 2003)

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